Returns Policy

Orders can be returned up to 30 days after the ship date for a full refund minus shipping and gift wrap charges. If you would like to return a product from your order simply send the unopened product back to the address below in its original sealed packaging.

You can expect a refund once the money has been refunded from our suppliers. If shipping was free for your order it will be deducted from the credit we apply to your credit card. Please note, we do not accept returns for cosmetics and skincare items due to health reasons, please make your selections carefully.

Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

OhSnap.co.nz ships all orders directly from our strategic partners/suppliers warehouses in USA. (None of our perfume products are shipped from Hong Kong or China). Unfortunately the USA is further away and it does take longer to get goods from there into New Zealand. Extra delays can and do occur in customs areas at both the USA and New Zealand ends due largely to security concerns. A larger percentage of parcels are inspected these days.

Here at OhSnap.co.nz we charge a flat rate of $14.95, no matter how many items you buy - this price will never change.